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Terms & Conditions

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We are now offering Free delivery to the UK and Europe.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
We are currently offering a FREE Delivery Service to Mainland UK on orders over £50 (All Dermalogica orders are free of charge)

Delivery Charges to Europe and upgrades for the UK are detailed in our Delivery Section or on each product page.

Deliveries will be made via Royal Mail Second Class postage with the option to upgrade to first class or Next Day Delivery.

Where possible, orders will be dispatched the same day unless you order is late in the afternoon or in the evening. These will be dispatched the next working day.

Please allow 2-4 Working days for orders

International Orders

Please allow 7-10 working days for orders to arrive in Europe destinations.

FREE Samples

We offer free samples through our "Free Sample Reward" program. For every purchase, you make you will be given Free Sample Rewards, you can use these to purchase samples from our sample section.

What else should you know?
We are completely focused on delivering the best service standards around but there are a few things you need to be aware of when ordering samples:

The Dermalogica Samples are completely Free of Charge and we are not selling them to you. This means that we may not be able to fulfil the order as far as the samples are concerned. If we out of stock of a certain sample as replacement will be sent.

Delivery Schedule
We endeavour to dispatch your order as soon as possible, however, if the items are out of stock and may take a day or 2 longer we will let you know. Please allow 5-7 Working days for orders.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK 20% VAT is included if applicable. 

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

You are protected under the EU Distance Selling act and therefore have 15 days in order to return goods if you choose you do not want them, unopened and unused.

We always operate an Extended Christmas returns.....Get your Christmas shopping done and have that rest of mind that if the item is not wanted for Christmas that you can return it. As long as the seal has not been removed or packaging opened, then you can send it back to us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

Damaged Orders

In the event that your order arrived damaged, please let us know within 48 hours of receiving the order via email. Please explain in full the damaged occurred. We will need some information and photo evidence of the damage and packaging, in order for us to make a claim. Please do not send the item back until the return is authorised by us.